Frequently Asked Questions (FAQ)

Standard delivery in mainland France takes 10 to 15 business days. For Europe, allow 5 to 8 business days. We also deliver internationally (10 to 15 business days). A tracking number is sent to you by email as soon as your package is dispatched.

Delivery is free in mainland France for purchases over €100. Below this amount, shipping costs are €4.90. For deliveries in Europe and internationally, costs are calculated automatically at checkout based on your address.

We accept bank cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are secure and encrypted.

You can modify or cancel your order within 2 hours of its validation by contacting us via WhatsApp at +33 6 51 96 24 87 or by email at contact@boubouqueens.com. After this period, the order is being prepared and can no longer be modified.

Consult our size guide to find the ideal fit. Our boubous are generally loose and flowing, designed to adapt to different body types. If you hesitate between two sizes, we recommend taking the larger size for more comfort. Feel free to contact us via WhatsApp for personalized advice.

Yes. The boubou is inherently an inclusive and adaptable garment. Our loose cuts in glazed linen, shantung, or silk are designed to enhance all figures, from size 36 to 50. The fluidity of noble materials ensures an elegant drape regardless of your body type.

Yes, we offer a men's collection with classic bazin and glazed linen boubous. We also have matching couple outfits for weddings and ceremonies.

Our boubous are handcrafted in Dakar using noble materials selected for their quality and drape: glazed linen (our signature, light and shiny), shantung silk (refined texture), satin (silky sheen), organza (delicate transparency), and rich bazin (classic West African). Each fabric is chosen for its drape and durability.

To preserve the embroidery and fabric quality: hand wash or machine wash at a maximum of 30°C on a delicate cycle, in a laundry net. Use a mild detergent without bleaching agents. Air dry flat, never tumble dry. Iron inside out at a medium temperature. For gold thread embroidery, dry cleaning is recommended. Consult our complete care guide for more details.

A boubou refers to the garment's cut (a traditional West African loose dress), while bazin refers to the fabric (shiny damask cotton, often dyed and starched). A boubou can be made of bazin, glazed linen, silk, or other materials. Discover our detailed article on the differences.

You have 14 days after receipt to return an item that does not suit you. The item must be unworn, unwashed, with its original tags. Returns are free in mainland France. Contact us via WhatsApp or email to obtain your return label. Refunds are processed within 5 to 7 business days after receipt of the returned package.

Yes, size exchanges are possible subject to availability. Contact us within 14 days of receipt. We will send you the new size upon receipt of the original item. Re-shipping costs are at our expense in mainland France.

For a wedding, we recommend our glazed linen or shantung silk collections with hand embroidery. Pastel tones (nude, powder pink, sky blue) are perfect for guests, while vibrant shades (gold, burgundy, emerald) are suitable for traditional ceremonies. Discover our wedding collection and our selection guide.

Yes, each year we prepare a special Eid collection with festive boubous in limited editions. We recommend ordering 3 to 4 weeks in advance to guarantee timely delivery. Consult our Eid outfit guide.

BouBouQueens was founded by a team passionate about African fashion, after a journey in the corporate world. The brand was born in Dakar, Senegal, the birthplace of the modern boubou. Each piece is handcrafted by skilled Senegalese artisans. Discover our story.

No, we do not have a physical store. However, we can schedule a handover in Paris by contacting our WhatsApp: 00 221 77 859 47 58.

Absolutely. All our boubous are handcrafted in Dakar by fairly paid Senegalese artisans. We prioritize short supply chains, sustainable materials, and traditional artisanal know-how. By choosing BouBouQueens, you support African craftsmanship and responsible fashion.